Privacy Policy

The controller of your personal data is TatryHole — Beata and Piotr Madej, based in Zakopane, Poland.

Contact: tatryhole@gmail.com, tel. +48 883 123 154

We collect the following personal data:

• Full name
• Email address
• Phone number
• Contact form / correspondence data (message content)
• Invoice details (if provided): tax ID, company name, address
• Health, age and experience information (if provided when booking — for safety)
• Booking and payment history

We process your data for:

• Booking fulfillment and service provision
• Communication regarding your trip or enquiry
• Issuing invoices
• Ensuring safety during events
• Sending marketing communications (only with consent)
• Handling complaints and inquiries

We process your data based on:

• Contract (booking fulfillment) – Art. 6(1)(b) GDPR
• Legal obligation (invoices, documentation) – Art. 6(1)(c) GDPR
• Legitimate interest (customer service) – Art. 6(1)(f) GDPR
• Consent (marketing) – Art. 6(1)(a) GDPR

We retain your data for:

• Booking and settlement data: 5 years from service completion (tax requirements)
• Marketing data: until consent is withdrawn
• Correspondence: 3 years from last contact

Your data may be shared with:

• Hosting service providers (website hosting)
• Email service providers (replies and confirmations)
• Government authorities (if required by law)

We do not sell or share your data with third parties for marketing purposes.

Our website uses cookies for:

• Remembering user preferences (language)
• Traffic analysis (Google Analytics)
• Ensuring proper website functionality

You can manage cookies in your browser settings.

We may update this privacy policy. We will inform about significant changes on the website. The current version is always available at this address.